3999 Spring Mountain Rd.
Between Valley View Blvd & Wynn Dr
Las Vegas, NV 89102
T: (702) 252-5212
F: (702) 838-5212
Sun-Mon : 12pm-7pm
Tues-Sat : 11am-8pm
General Information: firstname.lastname@example.org
Customer Service: email@example.com
Brand Inquiries: firstname.lastname@example.org
Events/Guestlist Info: email@example.com
Mixtape Monday Entries: firstname.lastname@example.org
Domestic orders are processed, packaged & shipped within 1-2 business days & sent via USPS with Delivery Confirmation included. You will receive an email with your delivery confirmation number when the package is sent. This confirmation number will provide the exact time the package is delivered. If there are any problems with the delivery, please contact us by email. KNYEW will not be responsible for any lost packages shown as “delivered” on the delivery confirmations. Out of stock items will be canceled & omitted from the shipment during processing. A new invoice will be emailed reflecting the adjusted order amount & the re-calculated shipping charges.
International orders will be processed & packed within 2-3 business days & shipped within 5 days via USPS air. International shipments usually arrive to customers within 2-3 weeks (*customs can legally hold packages as long as they feel necessary, please allow up to 8 weeks at the absolute latest for delivery). For International addresses, the delivery confirmation service is not available. We suggest you speak with your daily mail carrier & let them know you have an international package on the way as sometimes international packages are held at your local mail center. KNYEW cannot be held responsible for any taxes/duties or lost international packages.
For any questions regarding online orders, please email email@example.com & please include your order number in the subject line. You will receive a response within 1 business day.
Returns, exchanges or refunds must be made within 14 days of ship date (with pre-approval & Return Authorization Number). Items being returned must be 100% complete, in original & re-sellable condition, with all original tags (unworn & unwashed). We reserve the right to refuse a return on any product that does not meet these requirements. Any unwanted item returned is subject to a 10% restocking fee. If the item does not fit, it can be exchanged for the proper size. In a situation where there is a defect in your item, contact us immediately by e-mail & we will take care of it. Sale items are excluded. All sales on sale items are final.
Before sending us your return, you must have a Return Authorization Number & will be responsible for all the return shipping charges. Shipping & handling charges are non-refundable. To obtain a Return Authorization (RA) Number, send us an email first & please include the following in your email: name, invoice/order number, product being returned & the reason for return request. No returns of any type will be accepted without a valid RA number. RA numbers are valid for 10 business days so don’t delay in shipping back your return or it may be refused. Please make sure your RA number appears clearly on the outside of the return shipment. Once your return has been received, please allow 5 business days to process.
For any questions regarding returns/exchanges/refunds, please email firstname.lastname@example.org & include “RETURN” along with your order number in the subject line. You will receive a response within 1 business day.